CUSTOMER FAQ’S

What do I need to do to maintain my solar panels?

Solar panels require very little upkeep, but there is some occasional maintenance and inspection to help ensure optimal performance. You should wash your panels with water when there is built up dirt or dust. Inspect your panels on occasion to look for any visual defects, and check for rust on the mounting. For more detailed instructions, please click to download our pdf on solar panel maintenance.

How does net metering work?

Net metering is a billing mechanism that gives you credit for the electricity your solar energy system is adding to the grid. During the daylight hours, your system will generally produce more energy than your home is using. As a result, the excess energy is transferred to the grid causing your electricity meter to run backwards. This acts as a credit against the electricity consumed at night or when your home’s use exceeds the system’s output.

How do I know what is covered under my warranty?

You can refer to your installation agreement for all warranty information.

What voids my warranty before the expiration?

We advise our customers to avoid tampering with any part of the system. If you believe there is an issue with your system, please call us immediately so that we can send one of our technicians to your home. Opening the electrical boxes or inverter may result in your warranty being voided.

When do my loan payments begin?

Your best resource for any loan information will always be the customer portal with your loan provider. We’d be happy to resend your login information if necessary. You can request it by emailing support@blueravensolar.com, or giving us a call at 800-377-4480

Who should I call with questions about my payments?

All questions related to the financing of your solar energy system should be directed to your lender. Their contact information can be found directly in your online customer portal.

Who should I call with questions about my solar system?

Please contact our support team at 800-377-4480 or email support@blueravensolar.com. We will do our best to answer your question and will dispatch a technician if your system requires maintenance or repairs.

How do I claim the federal tax credit?

The Federal Energy Tax Credit encourages the use of renewable energy by providing a tax credit to owners of an energy property that meets established performance and quality standards. A tax credit is a dollar-for-dollar reduction in the amount of income tax you would otherwise owe.

While most customers who qualify for BluePower and BluePower Plus+ have a large enough tax appetite to take advantage of the full tax credit, consult your tax advisor for advice on your specific situation.

For more information on how it works, and a step by step guide through the tax forms, click here.

How do I get the documents for my taxes?

You will receive your tax documents via email from support@blueravensolar.com once your system is turned on. If you can’t seem to find the documents, feel free to reach out to us at support@blueravensolar.com, or by calling us at 800-377-4480.

I'm selling my home, what do I need to do?

When selling your home, the new homeowner will need to send a proof of sale, along with their name, phone number, and email address to support@blueravensolar.com. If you are financed with GoodLeap, you can transfer the loan through this link.

My solar panels aren’t working. What should I do?

Our customer operations team will be more than happy to help you with this. You can reach them by calling 800-377-4480.

How can I refer a friend?

Refer a Friend: We offer a referral bonus of $250 for every person you refer that goes solar with us. There is no limit to the number of referrals you can submit—you will receive a $250 check for each referral that goes solar with Blue Raven.

I need to get a new roof. What should I do?

Roofs typically need to be replaced every 20-25 years depending on the type of roof. Our support team will be more than happy to provide you with a quote for the cost of removing and reinstalling your solar panels. Reach our Support team at 800-377-4480.

Why is my power bill showing a different production level than my monitoring app?

The difference in your production level in these two different locations is a result of how your system is hooked into your home for maximum efficiency. As your panels produce power during the day, they will channel that energy directly into your home as that energy is being used. This means that during the times when you are both producing and consuming power, the energy from your panels will run directly into your home to supplement your consumption. This results in the power that traveled directly into your home not reporting to the power grid to be recorded by your utility company.

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What do I need to do to maintain my solar panels?

It is easy to maintain your solar panels, but there is some occasional maintenance and inspection to help ensure optimal performance. You should wash your panels with water when there is built up dirt or dust. Inspect your panels on occasion to look for any visual defects, and check for rust on the mounting. For more detailed instructions, please click to download our pdf on solar panel maintenance.

How does net metering work?

Net metering is a billing mechanism that gives you credit for the electricity your solar energy system is adding to the grid. During the daylight hours, your system will generally produce more energy than your home is using. As a result, the excess energy is transferred to the grid causing your electricity meter to run backwards. This acts as a credit against the electricity consumed at night or when your home’s use exceeds the system’s output.

How do I know what is covered under my system warranty?

You can refer to your installation agreement for all warranty information.

Is there anything that would void my warranty prior to the expiration of the standard warranty period?

We advise our customers to avoid tampering with any part of the system. If you believe there is an issue with your system, please call us immediately so that we can send one of our technicians to your home. Opening the electrical boxes or inverter may result in your warranty being voided.

When do my loan payments begin?

Your best resource for any loan information will always be the customer portal with your loan provider. We’d be happy to resend your login information if necessary. You can request it by support@blueravensolar.com, or giving us a call at 855-205-2530

Who should I contact with questions regarding my payments or other loan related items?

All questions related to the financing of your solar energy system should be directed to your lender. Their contact information can be found directly in your online customer portal.

Who should I contact with questions regarding my solar energy system?

Please contact our support team at 855-205-2530 or email support@blueravensolar.com. We will do our best to answer your question and will dispatch a technician if your system requires maintenance or repairs.

How do I claim the federal tax credit?

The Federal Energy Tax Credit encourages the use of renewable energy by providing a thirty percent (30%) tax credit to owners of an energy property that meets established performance and quality standards. A tax credit is a dollar-for-dollar reduction in the amount of income tax you would otherwise owe.

While most customers who qualify for BluePower and BluePower Plus+ have large enough tax appetite to take advantage of the full tax credit, consult your tax advisor for advice on your specific situation.

For more information on how it works, and a step by step guide through the tax forms, click here.

Why is my power bill showing a different production level than my monitoring app?

The difference in your production level in these two different locations is a result of how your system is hooked into your home for maximum efficiency. As your panels produce power during the day, they will channel that energy directly into your home as that energy is being used. This means that during the times when you are both producing and consuming power, the energy from your panels will run directly into your home to supplement your consumption. This results in the power that traveled directly into your home not reporting to the power grid to be recorded by your utility company.

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