CUSTOMER FAQs

What do I need to do to maintain my solar panels?

It is easy to maintain your solar panels, but there is some occasional maintenance and inspection to help ensure optimal performance. You should wash your panels with water when there is built up dirt or dust. Inspect your panels on occasion to look for any visual defects, and check for rust on the mounting. For more detailed instructions, please click to download our pdf on solar panel maintenance.

How does net metering work?

Net metering is a billing mechanism that gives you credit for the electricity your solar energy system is adding to the grid. During the daylight hours, your system will generally produce more energy than your home is using. As a result, the excess energy is transferred to the grid causing your electricity meter to run backwards. This acts as a credit against the electricity consumed at night or when your home’s use exceeds the system’s output.

How do I know what is covered under my warranty?

You can refer to page 4 your installation agreement for all warranty information.

What voids my warranty before the expiration?

We advise our customers to avoid tampering with any part of the system. If you believe there is an issue with your system, please call us immediately so that we can send one of our technicians to your home. Opening the electrical boxes or inverter may result in your warranty being voided.

When do my loan payments begin?

Your best resource for any loan information will always be the customer portal with your loan provider. We’d be happy to resend your login information if necessary. You can request it by support@blueravensolar.com, or giving us a call at 855-205-2530

Who do I call with questions about my payments?

All questions related to the financing of your solar energy system should be directed to your lender. Their contact information can be found directly in your online customer portal.

Who do I call with questions about my solar system?

Please contact our support team at 855-205-2530 or email support@blueravensolar.com. We will do our best to answer your question and will dispatch a technician if your system requires maintenance or repairs.

How do I claim the federal tax credit?

The Federal Energy Tax Credit encourages the use of renewable energy by providing a thirty percent (30%) tax credit to owners of an energy property that meets established performance and quality standards. A tax credit is a dollar-for-dollar reduction in the amount of income tax you would otherwise owe.

While most customers who qualify for BluePower and BluePower Plus+ have large enough tax appetite to take advantage of the full tax credit, consult your tax advisor for advice on your specific situation.

For more information on how it works, and a step by step guide through the tax forms, click here.

solving your problems

We are here for you. If you have any questions, please feel free to contact our customer service team.

Have A QuestionHave A Question
Contact Us

info@blueravensolar.com

800.377.4480
Customer ServiceCustomer Service
What do I need to do to maintain my solar panels?

 

It is easy to maintain your solar panels, but there is some occasional maintenance and inspection to help ensure optimal performance. You should wash your panels with water when there is built up dirt or dust. Inspect your panels on occasion to look for any visual defects, and check for rust on the mounting. For more detailed instructions, please click to download our pdf on solar panel maintenance.

 

How does net metering work?

 

Net metering is a billing mechanism that gives you credit for the electricity your solar energy system is adding to the grid. During the daylight hours, your system will generally produce more energy than your home is using. As a result, the excess energy is transferred to the grid causing your electricity meter to run backwards. This acts as a credit against the electricity consumed at night or when your home’s use exceeds the system’s output.

 

How do I know what is covered under my system warranty?

 

You can refer to page 4 your installation agreement for all warranty information.

 

Is there anything that would void my warranty prior to the expiration of the standard warranty period?

 

We advise our customers to avoid tampering with any part of the system. If you believe there is an issue with your system, please call us immediately so that we can send one of our technicians to your home. Opening the electrical boxes or inverter may result in your warranty being voided.

 

When do my loan payments begin?

 

Your best resource for any loan information will always be the customer portal with your loan provider. We’d be happy to resend your login information if necessary. You can request it by support@blueravensolar.com, or giving us a call at 855-205-2530

 

Who should I contact with questions regarding my payments or other loan related items?

 

All questions related to the financing of your solar energy system should be directed to your lender. Their contact information can be found directly in your online customer portal.

 

Who should I contact with questions regarding my solar energy system?

 

Please contact our support team at 855-205-2530 or email support@blueravensolar.com. We will do our best to answer your question and will dispatch a technician if your system requires maintenance or repairs.

 

How do I claim the federal tax credit?

 

The Federal Energy Tax Credit encourages the use of renewable energy by providing a thirty percent (30%) tax credit to owners of an energy property that meets established performance and quality standards. A tax credit is a dollar-for-dollar reduction in the amount of income tax you would otherwise owe.

While most customers who qualify for BluePower and BluePower Plus+ have large enough tax appetite to take advantage of the full tax credit, consult your tax advisor for advice on your specific situation.

For more information on how it works, and a step by step guide through the tax forms, click here.