When you visit and interact with the Website, request information, or enter into a transaction with us relating to our products and services, we may collect information about you, including Personal Data, as follows:
Online Forms. When you complete one of our forms to request information about Blue Raven’s products or services, we collect your name, address, zip code, telephone number, and email address. We may also collect information sufficient to validate your identity as the party submitting the form, such as IP address, geographic location information, information about your device and operating system, and a screenshot or screen recording of the form submission process.
Interactions with Blue Raven. When you contact Blue Raven by telephone or email, we collect identifiers and any other Personal Data you choose to provide.
Telephone. When you contact Blue Raven by telephone, we collect the number you are calling from, your name, address, email address, and information about your energy needs and usage, e.g., utility bill. If you are a business contact for a commercial client or prospect, we may also collect business personal information. We may record our calls for training and quality assurance purposes.
Email. When you communicate by email or other electronic means, including through a virtual assistant, we collect your email address, name, and any Personal Data you voluntarily choose to provide so that we can respond to your questions and provide you with quality service.
In-Person Contact. When an individual either employed by Blue Raven or affiliated with Blue Raven contacts you in-person, we collect information such as your name, address, zip code, telephone number, and email address. We also collect financial information such as credit score, employment information, etc.
Social Media, Online Forums, Blogs, Message Boards, Chat Rooms. You may choose to interact with Blue Raven on our active social media platforms and messaging features available through another Website. In these interactions, Blue Raven may collect identifiers such as your screen name, real name, and any information that you choose to provide, such as posts, comments, or feedback that you post or leave on pages, feeds, or inboxes belonging to Blue Raven. There are areas of the Website and social media platforms that are visible to other users or the general public. We recommend that you do not post personal details to these areas of the Website. YOU ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR HARM RESULTING FROM YOUR VOLUNTARY DISCLOSURE OF PERSONAL INFORMATION IN PUBLIC AREAS OR FORUMS.
Trade Shows and Other Business Contacts. Blue Raven collects the personal or business contact information you provide at trade shows or similar events, including through business card scans or drops, to allow us to contact you or receive information about us, opportunities with us, or our product or services.
Testimonials. When you provide testimonials to Blue Raven for us to publish on the Website or in marketing materials, with your consent, we collect and may publish images of you, audio and/or video recordings, and identifiers that may include your name, address, zip code, telephone number, and email address, and information about your experience with Blue Raven products and services.
Applications. When you sign up or use a Blue Raven application or service, we collect the Personal Data you provide to create a profile, account, generate a quote or estimate, provide payment, e.g., credit card or bank account information, or to receive information about the performance of your system or Blue Raven products. This may include identifiers such as your name, address, zip code, telephone number, and email address, as well as financial information to provide payments and information about your solar usage (see below).
Information About Your Solar Usage. When you purchase a solar system from Blue Raven, you provide us with Personal Data about yourself and your household or give us access to information about the use of the solar system by your household. This information may include identifiers such as your name, location of the installation, energy produced by the system, energy utilized (energy demand), or the time of day when the energy is utilized. This data is incorporated into our monitoring system and used for various purposes, such as to monitor the performance or your system and to provide you services you have agreed to receive, e.g., system maintenance.
Surveys. If you respond to surveys issued by Blue Raven, we collect identifiers such as your email address, name, and any information you provide in response or relating to the survey. If we disclose information relating to the survey to third parties, we will do so in non-identifying, aggregated form. We may disclose your feedback about the performance of an independent dealer or installer to that independent dealer or installer in identified fashion.
Financing. If you request information from us, SunPower Capital, LLC, or one of Blue Raven’s preferred lenders about securing financing for the purchase of products or services from us, we collect information such as your (and your co-borrower’s) name, address, information about products purchased, contact information, proof of identity, financial history, credit history, employment and income information, and utility bills. For more information regarding how lenders may use your Personal Data, please review their separate privacy notice.
Payments. When you make a payment to us, either directly or through one of our approved service providers, we collect information necessary to process the transaction and validate your identity. This may include identifiers such as your name, contact information, and depending on the payment methodology, your payment card information (card number, security code, expiration date, or bank account information). When you use a Blue Raven approved service provider to make a payment, your use of the service is subject to that service provider’s terms and conditions and privacy notice.
Career Opportunities. If you apply for a career opportunity with us, we may collect information such as your contact information; proof of identity and authorization to work; employment and education history, including information in a resume or CV; references or other information included in a voluntary background check or driving record search; and information about you contained in any related communications, including a cover letter.